It is the role of the mediator to help reduce tension, anger and misunderstandings between the disputing parties so effective negotiation can occur. Mediation is a voluntary process in which both parties work collaboratively in an effort to settle their dispute in a mutually satisfying agreement. It is a safe, impartial, non-threatening and controlled environment where each party can have an opportunity to have their voice heard both confidently and confidentially. Mediation is an alternative to filing a court claim. Mediation is best for civil cases that are not associated with criminal activities. Many cases can be resolved through mediation. Most types of civil disputes can benefit from the mediation process. Business (Creditor)/Customer Disputes would fall under this category Arizona Self Storage Property Management Company.